Shipping policy

Last updated: 8 August 2026

Where we deliver

We deliver across the Klang Valley — Kuala Lumpur, Selangor and Putrajaya. We do not currently deliver outside these areas.

What delivery costs

Delivery is free until 30 September 2026 as a launch offer. After that it is a flat RM10 per order anywhere in the Klang Valley. Collection from our kitchen is always free.

How and when we send

Choose delivery at checkout and we book the rider for you. Orders are sent out from our Ampang kitchen during kitchen hours, Monday to Friday, 7am to 5pm. Orders placed outside those hours — including over the weekend — are sent out on the next working day.

Collecting instead

Collection is free from HiPro Central Kitchen, Lot 2, 3, 3A & 3A-1, Jalan Wawasan 3, Taman Sri Merdeka, 68000 Ampang, Selangor, Monday to Friday, 7am to 5pm. Show your order number at the counter. Your pack never expires, so you can collect this week, next week or next month — we hold it until you are ready.

Sending your own rider

You are welcome to send your own Grab Express or Lalamove rider during kitchen hours. Set the pickup point to our kitchen address above and put your order number in the notes to the driver so our counter team hands over the right pack. You pay that rider directly in their app; we are not a party to that booking and cannot be responsible for it.

Receiving frozen food

Your meals leave us frozen and are packed to stay cold for the trip, but they are frozen food and they need to go straight into your freezer on arrival. Please make sure someone is available to receive the order — we cannot leave frozen food unattended at a door or in a lobby. If the rider cannot reach you, they may return the pack to our kitchen, and we will contact you to arrange another delivery or collection. A second delivery may be chargeable.

If your pack arrives warm or fully thawed, do not eat it. Photograph it and contact us within 24 hours and we will replace or refund it — see our Refund policy.

Delays

We book third-party riders, so traffic, weather and rider availability can affect timing. We will keep you posted if we know your order is running late.