Refund policy

Last updated: 8 August 2026

We want you to be happy with your HiPro meals. Because we sell frozen, ready-to-eat food, some rules are set by food safety rather than by us — here is exactly where we stand.

Cancelling before your pack leaves us

Your pack is held at our Ampang kitchen until you collect it or we send it out, and it never expires. If you change your mind at any point before your pack has been dispatched for delivery or handed over for collection, contact us and we will cancel your order and refund you in full. No reason needed, no fee.

After your pack has been delivered or collected

For food safety reasons we cannot accept returns or exchanges of meals that have left our kitchen. Once frozen food is out of our hands we have no way to confirm it was kept at −18°C throughout, so we cannot resell it or guarantee it is safe for anyone else. This applies to change-of-mind returns, wrong flavour choices and unopened boxes alike.

If something is wrong with your order

This is different, and we will always put it right. Contact us within 24 hours of receiving or collecting your pack if:

an item is missing, or you received a flavour you did not order;
the packaging is damaged, torn or leaking;
your pack arrived warm or fully thawed;
the food is spoiled, or is not of the quality you would reasonably expect.

Send us a photo of the item and its packaging along with your order number. We will replace the affected meals or refund them — your choice. You do not need to return the item unless we ask.

How to reach us

Email account@simplygreensalad.com or WhatsApp +60 12-513 3918.

How refunds are paid

Refunds go back to the original payment method. Card, Apple Pay and Google Pay refunds usually appear within 5–10 business days, depending on your bank. If you paid by DuitNow QR or bank transfer, we will transfer the refund to the account the payment came from — please give us your bank details when you contact us.

Unpaid DuitNow orders

If you chose to pay by DuitNow QR or bank transfer and payment has not reached us within 24 hours, the order is released and the meals go back on sale. Nothing is charged to you. If you need more time, just WhatsApp us before the 24 hours are up and we will hold it.